Not Awarded Tokens

[cat260]

I just won 25,000 tokens in the Deal or No Deal game but the tokens were never added to my token balance. I have won tokens in many games but never had a problem with them registering in my account before. Is there any way to request a correction to my token balance for my 25,000 just won?

Any suggestions? Thanks for any help!

[iamme50]

I just got almost 4000 tokens in my daily spin and it didn't apply them to my account either. Seems they're having some sort of glitch in the program?

[lmh01]

I also signed in today and did not receive me tokens, what going on?

[bsc46]

I also signed in today and did not receive wheel tokens or tokens I purchased twice, what's going on?

[booger1008]

I also am having a token balance problem. I had 12000 more tokens than balance shows. I went to transaction history and my transactions are not posted. Where did my tokens go? And they want me to purchase tokens!?! no way.

[tammyl59]

no tokens on my daily spin (great day to get get 16,800) and can't play the Tiki Slot for oodles--message says I need a smaller bet.. All messed up today

[oddduck9]

This is nuts because when I didn't get my video bingo tokens a few times (once I lost my triple bingo tokens which were a lot), they ask for screen shots. And, at one time, they actually admitted that they could see my huge token win, but too bad I didn't take a screen shot. Of course, from now on I've been taking screen shots but only of my video bingo plays. Now i lost 17,320 tokens when I exited the Wheel of Fortune game. And, needless to say, I didn't take a screen shot - why would we?? As I'm paying for these tokens, I would really, really appreciate they get returned to me - without hearing the standard, "we need a screen shot." I don't lie - what would be the point? Thank you for listening.

[MoldyMantis]

It seems like many are having that problem, and I hope it gets fixed soon. The best way to make sure that it is fixed is by emailing help@gsn.com. It seems like it's a mass glitch or whatnot so that's the only way to resolve it.
I hope this helps!

[vegaslucky]

funny that they want u to pay for tokes, which has no cash value and gsn are being tight on the tokes, at least they could record the balance right.